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Success Criteria  
   
Surfside Technologies Installations
Critical Success Criteria for 100% Customer Satisfaction

Our team has managed many audio/video installation projects in homes ranging from high-end condominiums to $20 million estates. Over the years, we have built a checklist of the critical success factors to ensure superb quality and a 100% customer satisfaction rating on every project. There are many secrets to success, with some of the key factors listed here:

  • Fully interview the customer before the system is designed to find out exactly what is needed and wanted, and then provide that to the customer.

  • Only provide equipment and services that the client really needs or wants. Make no attempt to convince the client to purchase things he really doesn’t need or want.

  • Recommend and use only products and technologies that have proven reliable. Avoid “cutting-edge” technology and products until they have proven reliable over time by others. Never make the client a “guinea pig” for unproven products or technologies.

  • Use only quality components from well-established, well-respected manufacturers who have provided quality products and excellent customer service for many years and are widely respected in the industry.

  • Keep system design simple, reliable, and at a level of sophistication that is appropriate for the client so that the client will use the system often and enjoy it.

  • Work effectively with the client, contractor, designer, cabinet builder, electrician, and all other related trades to ensure excellent results and that all installations are both fully functioning as well as seamlessly integrated into the aesthetic design of the home.

  • Personally inspect the work of, and meet with, each of the subcontractors to ensure every aspect of the AV project is prepared for as needed and specified. (For example, we not only specify the cabinet space required for the Audio Video equipment and ventilation needed in a cabinet, but we also go to the cabinet builder’s shop during construction to insure that the construction is per all specifications. Dimensions and ventilation are critical for proper AV installation and functioning over time. A final inspection is also made after the cabinet is installed and finished to make sure all details of the final cabinet installation are proper with regard to the AV project and that the cabinet is truly ”ready” for the AV installation before scheduling the final equipment installation).

  • Respect the customer's home and possessions during each phase of the project. Leave the jobsite at the end of the day cleaner than we found it when we arrived.

  • Use only fully trained, skilled technicians and licensed contractors on client projects — complete professionals that are clean, ethical, respectable, and produce high-quality work. Directly supervise and work hands-on, on-site on every project.

  • Test and program all equipment and systems at our shop BEFORE bringing these to the customer jobsite so that the final installation is a smooth installation of a working, tested system instead of an on-site design and de-bugging session.

  • Use extensive knowledge and experience to handle all the project details and foresee and prevent potential problems. Produce excellent results by insisting on high system performance standards and unmatched customer service with integrity. Effectively communicate with the client and other trades whenever needed.